Customer support ticketing
A helpdesk and ticketing system that tracks every request until it's solved
For support teams on email, WhatsApp and web: one shared inbox where every request gets an owner, a priority and a status.
- Entry package · Basic
- 1,500–2,700 USD
- Delivery
- 2–3 weeks
A person from our team replies on WhatsApp, in English, Spanish or Arabic. Prices are indicative, excl. taxes.
| Package | USD, indicative, excl. taxes | Delivery |
|---|---|---|
| Professional | 8,000–14,000 | 6–8 weeks |
| Advanced | 14,000–25,000 | 8–12 weeks |
Enterprise: quoted after a paid discovery. Scope and price are agreed in a written proposal.
In plain words
What is it, and what does it do for my business?
No technical words: what it is, the problem it solves and how your day changes.
Helpdesk and ticketing
- What it is
- Helpdesk is one shared inbox: email, WhatsApp and website messages arrive in the same place, each with an owner.
- Your problem today
- Requests arrive by several channels and some are never answered.
- Before
- Several inboxes and nobody knows who is answering what.
- After
- Every request has a person in charge and a status until it is solved.
- Example
- A support team: a customer writes by email and WhatsApp, and both messages end up in the same case.
02See it in action
Every request becomes a ticket. 19 seconds from our live demo.
A fictional business with sample data. Watch the film, then open the demo and click around yourself.
Every request tracked until it is solved.
In this film
Open the demos. Click everything.
Every business in the demos is fictional, with sample data.
03What changes
No request slips through between email, WhatsApp and your website.
Moments every business like yours knows well: how they go today, and how they go once the system is in place.
- Today
Requests arrive by email, WhatsApp and web forms, and some never get an answer.
With ProadvanceEvery request becomes a ticket in one shared inbox.
- Today
Nobody knows who is handling what, so customers have to ask twice.
With ProadvanceEach ticket has an owner, a priority and a status the whole team can see.
- Today
Your team answers the same basic questions again and again.
With ProadvanceA help center lets customers find answers to common questions on their own.
Who it's for
Online shops, software and service companies, property managers, and IT teams handling internal requests.
If yours works differently, tell us how: we size the project to your business, not the other way round.
04What we build
One inbox for every channel, each request sorted and assigned.
The modules a project like yours usually needs. The scope you sign sets exactly what goes into your package.
- HMCan we move Thursday's clean?Hana M. · WhatsApp9 min
- OKKeys for the move-out cleanOmar K. · email48 min
- LRAdd oven cleaning on FridayLucía R. · website2 h
- DPInvoice for OctoberDev P. · email5 h
- STA spot was missed in the bathroomSara T. · WhatsAppHigh
Sereno Cleaning · fictional business, sample dataSereno Cleaning · sample data
Shared inbox
Email, web forms and WhatsApp, through the official WhatsApp Business API, in one place.
AI sorting and draft replies
AI can suggest the category, priority and a draft reply; your team reviews it before sending.
Tickets with owner and priority
Each request gets a number, an owner, a priority and a status, from the first message until it is solved.
Response-time targets
Target times per priority, with alerts before a ticket runs late.
Help center
Articles and FAQs in your languages, so customers can solve simple questions themselves.
Reports
Volume, response times and open tickets by agent and topic.
05Packages and prices
Support for a small team or a whole department, with published prices.
Indicative ranges for typical projects, in USD and excluding taxes. The final price is set out in your written proposal.
All prices and add-onsBasic
Entry packageTicketing for a small team: every request has an owner and a status.
1,500–2,700USD, indicative, excl. taxes
- Delivery
- 2–3 weeks
- Typical
- 2,000 USD
Professional
Adds WhatsApp, live chat and AI reply suggestions to your support.
8,000–14,000USD, indicative, excl. taxes
- Delivery
- 6–8 weeks
- Typical
- 11,000 USD
Advanced
Support connected to your own systems, with automations.
14,000–25,000USD, indicative, excl. taxes
- Delivery
- 8–12 weeks
- Typical
- 19,000 USD
· Enterprise
Quoted after a paid discoveryLarge or complex projects, scoped and priced after a discovery phase.
Talk about a larger project : Enterprise (opens WhatsApp)What each package includes
| Item | Basic1,500–2,700 USD | Professional8,000–14,000 USD | Advanced14,000–25,000 USD |
|---|---|---|---|
| Email and web-form requests become tickets | Included | Included | Included |
| Owner, priority and status on every ticket | Included | Included | Included |
| Email notifications | Included | Included | Included |
| Help center in your languages | Basic help center | Included | Included |
| WhatsApp channel through the official Business APIMeta's WhatsApp fees are paid separately, to your own account. | Not included | Included | Included |
| Live chat on your website | Not included | Included | Included |
| AI that suggests replies to common questions | Not included | Included | Included |
| Reports on ticket volume and response times | Not included | Included | Included |
| Automations and connections to your CRM, store or internal tools when they offer an API | Not included | Not included | Included |
| 90-day bug-fix guarantee after launch | Included | Included | Included |
| Code, ticket data and accounts in your name | Included | Included | Included |
How you pay
You pay in three milestones: 40% when you sign, 40% when you approve the beta and 20% before launch. Then 90 days of bug fixes, included.
How a project runs, step by stepAfter launch, maintenance is optional: 99 or 249 USD/month.
06Helpdesk & Ticketing: frequently asked questions
Before every request lands in one inbox.
Prices, delivery, ownership and support. If yours isn't here, ask us on WhatsApp: a person from our team replies.
Ask on WhatsApp (opens WhatsApp)Indicative prices from 1,500 to 25,000 USD, excluding taxes. The entry package is 1,500–2,700 USD; the price grows with channels, agents, automations and integrations. The final price is set out in your written proposal, paid in three milestones: 40% when you sign, 40% when you approve the beta and 20% before launch. Third-party fees, such as Meta's WhatsApp fees or software licenses, are paid separately to the provider.
A ticketing system for a small team: requests by email and web form become tickets with an owner, a priority and a status, plus email notifications and a basic help center. It takes 2–3 weeks from the signed scope. WhatsApp, live chat and AI features usually come in the next packages.
Yes. We connect your business number through the official WhatsApp Business API, so each WhatsApp conversation becomes a ticket your team answers from the helpdesk, with the customer's history. Meta's WhatsApp fees are billed separately to your own account.
For many teams a subscription is a good start, and if one fits you, we'll tell you on the call. A system built for you makes sense when per-agent fees keep growing, your workflow doesn't fit their templates, or you need it connected to your own systems.
Yes, when they offer an API: for example, to show a customer's orders next to the ticket, or to create tickets from your app. Each connection is listed in the proposal before you sign.
You do: the code, the ticket data, the domain and the accounts are in your name. We fix any bug free of charge for 90 days after launch. After that, maintenance is optional: from 99 USD/month (hosting, backups and security), or 249 USD/month with 4 hours of changes included.
07 · Start here
Want every customer request tracked until it's solved?
A person from our team answers you, in English, Spanish or Arabic. When you want, we book a 20-minute call with a specialist.
- Entry package · 1,500–2,700USD, indicative, excl. taxes
- 2–3 weeksDelivery of the entry package
- EN · ES · عThe team speaks your language